All items are guaranteed to please. If you aren't happy with your purchase simply return it at your expense and we will issue you a refund, typically in the same manner in which you paid. Under certain circumstances we may issue you a check. All shipping charges are NON-REFUNDABLE.
All items are shipped First Class USPS. If you would prefer that your jewelry or other items be shipped via Fed Ex or UPS we will be happy to work that out with you, but please be aware that additional shipping charges will apply. Shipping to US addresses includes postal insurance and delivery confirmation.
All items will be securely and appropriately packaged. I RECYCLE BOXES, so if your purchase requires a box it may have been used before. If you're purchasing a gift and you want to insure "pretty" packaging please send me an email. Jenny (AT) hhearth (dot) net
LOST OR BROKEN ITEMS:
Did you loose an earring? If it's one I made never fear! Send me an email and I will make you a new one, assuming the materials were not strictly one of a kind. The cost is 1/2 the original price of the earrings, and return SHIPPING IS FREE.
Did you break an piece of my jewelry? It happens. Please email me. If you send it back at your expense I will repair it FOR FREE and return it to you. If it is missing some of its materials please
detail what's missing to the best of your knowledge and I will email you an estimate on replacing the missing parts. The labor for the repairs is at NO COST. I will return replacement items via First Class mail or whatever is cheapest at the post office. If you would prefer another method please provide it--for instance, if you want it returned Next Day Air or UPS please include a prepaid label and/or envelope.
HOW TO USE A GIFT CERTIFICATE:
Unfortunately, neither paypal nor Google checkout readily support gift certificates. If you have a gift certificate you'd like to use please EMAIL me with your certificate number and chosen merchandise. I will then provide you with a link to your item(s) with a total that reflects the use of the certificate.
Because gift certificates are not taxed the recipient is responsible for applicable sales tax on the full amount of the original purchase price of any transaction for which a gift certificate is used. Gift Certificates can be used to cover tax and shipping charges. A new gift certificate will be issued for any remaining balance left over from gift certificate purchases unless the balance is less than $5.00, in which case we will issue a check in the name of the bearer of the certificate.